To ensure staff page updates are completed accurately and efficiently, specific information is required when submitting a request. Please review the requirements below before submitting a ticket.
Required Information:
- First Name
- Last Name
- Title/Department
Optional Information:
- Phone Number
- Email Address
- Biography
- Employee Photo
Providing additional information helps create a more complete staff profile on the website.
Employee Photos
If employee photos are being provided, please follow the requirements below:
Accepted File Formats:
- JPEG (.jpg or .jpeg)
- PNG (.png)
File Naming Requirements:
- Images must be named after the employee shown in the photo.
- Use the employee's first and last name whenever possible.
Examples:
- John_Smith.jpg
- Jane_Doe.png
Important
Please do not provide a separate answer key, spreadsheet, or list identifying which image belongs to which employee.
To reduce the risk of errors during processing, all images should be clearly named after the employee they represent. This helps ensure each photo is assigned to the correct staff member.
Submitting Your Request to Group 1 Digital Support
Once all required information has been gathered, management should submit a Group 1 Digital Support ticket. Our team is dedicated to providing friendly and professional help specifically for dealership personnel.
Ticket Submission Checklist (Please ensure the following information is included):
☐ First Name, Last Name, and Title/Department have been provided for any employees being added
☐ Optional contact information, biography, and/or photo have been included (if applicable)
☐ Employee photos are in JPEG or PNG format
☐ Employee photos are named after the employee shown in the image
☐ No separate answer key or photo identification document has been provided
🏷️Ticket Category: Website → Staff Page